Legal Disclaimer
Seller hereby expressly disclaims all warranties either expressed or implied warranty of
merchantability or fitness for a particular purpose. This disclaimer by the seller in no
way affects the terms of the manufacturer's warranty if any. Title to goods herein being
purchased is retained by the seller until goods are paid for in full by the purchaser and
at that time title passes to purchaser. If goods herein being purchased are being
purchased for purposes of export, purchaser must obtain from the Federal Government
certain export documentation before shipping to a foreign country. In addition,
manufacturers' warranties for exported goods may vary or even be null and void. If you
have questions, please inquire. Any and all liability is only for the products purchased.
The contents of this site are not intended to diagnose or treat any health problem or
disease. See your health professional for specific medical advice and assistance in
purchasing any product found on AmputeeSupplies.com. Neither AmputeeSupplies.com
or any of its affiliates, nor any contributors shall have any liability for the content or
any errors or omissions in the information provided by this website.
Terms & Policies
For all prices and products, we reserve the right to make adjustments due to errors,
changing market conditions,product discontinuation or typographical errors in
advertisements. AmputeeSupplies.com is not responsible for manufacturer price
changes, which may occur at any time without notice. The product images on this web
site may not exactly reflect the product you receive. Design revisions and color
variations may exist.
Please keep all packing material and documentation in the event that your equipment
has to be serviced or returned.
Before returning any product, you must obtain a Return Merchandise Authorization
(RMA) number. NO returns, of any type, will be accepted without an RMA number.
Please have the following information on hand when requesting for an RMA number:
customer name, invoice number, serial number and the nature of the problem. To
obtain an RMA number and return instructions, please contact our Returns Department.
If you received a faulty item and need to exchange it for the same item, complete the
RMA Number Request Online Form to request an RMA number to initiate the
replacement process. Please describe in detail what you consider defective in the
"Comments" field. We'll pay the return shipping costs if the return is a result of our
error and/or the item is defective.
If your order arrives visibly damaged please refuse the shipment. This will allow our
Team to file a claim easily with the carrier and simultaneously facilitate your
replacement.
Upon acceptance of the shipment from our warehouse, the shipping carrier assumes the
responsibility for safe delivery. If you receive a shipment with damaged items
(including concealed damage) please follow these steps:
1. Do Not return the damaged goods to us without first obtaining an RMA number and
having the packages inspected by the shipper or its agent.
2. Retain all shipping cartons and packing materials for inspection by the carrier.
3. If received via UPS or FedEx: complete the RMA Number Request Online Form within
24 hours of receiving the shipment to start a claim with the shipper. An inspection may
be necessary to complete the claim.
4. In cases of concealed damage, pictures showing the damage upon arrival could be of
great help in getting reimbursed from the shipping carrier.
If you received the wrong item or an item you didn't order, please complete the RMA
Number Request Online Form below to initiate a return.
If you're missing an item, check the packing slip that was included with your shipment.
In order to fill your order quickly with items already in stock at different warehouses,
we may have split your order into multiple shipments, which we would indicate on the
packing slip.
If this is the case, you will not be charged any additional shipping costs beyond those
you originally authorized.
You may return most new, unopened and non-defective items sold by AmputeeSupplies.
com within 30 days of delivery for a full refund less initial shipping charges. Be sure to
visit our Product Specific Policies page for more information on returns for the various
product lines (such as Skin Care, Below Knee Sleeves, Prosthetic Socks, Prosthetic
Shrinkers, etc.). Please also read the list below of Non-Returnable Items.
If an item was sold as a set, individual elements of that set cannot be returned for a
refund. (Please return the entire set if you are requesting an eligible refund or
replacement.)
All supplies must be in original factory carton or plastic bag (non-torn), including all
packaging materials, inserts and manuals, warranty cards (not filled-out) and all
accessories. Please do not tape or write anything on the item or the original
manufacturer's carton. In some cases, we may charge you for the replacement of
damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the
right to refuse any such returns.
If you paid for the purchase with a credit card or PayPal your account will be credited
back the amount of the purchase, less initial shipping charges and any applicable
restocking fees, once the product has been received and is in compliance with our
General Returns Policy and Terms of Use.
Please note: Credit for returned items will be issued to the purchaser's original
payment method. Those returns authorized by AmputeeSupplies.com may be subject to
a partial payment (restocking fee), and must be completed within 30 days of delivery.
Orders received after 30 days of delivery may be refunded as store credit for future
purchases and will be subject to restocking fees.
AmputeeSupplies.com does not accept returns of the following supply:
The following conditions and exceptions apply, as do those listed on the ProductSpecific Policies pages.
Restocking Fees:
Seller hereby expressly disclaims all warranties either expressed or implied warranty of
merchantability or fitness for a particular purpose. This disclaimer by the seller in no
way affects the terms of the manufacturer's warranty if any. Title to goods herein being
purchased is retained by the seller until goods are paid for in full by the purchaser and
at that time title passes to purchaser. If goods herein being purchased are being
purchased for purposes of export, purchaser must obtain from the Federal Government
certain export documentation before shipping to a foreign country. In addition,
manufacturers' warranties for exported goods may vary or even be null and void. If you
have questions, please inquire. Any and all liability is only for the products purchased.
The contents of this site are not intended to diagnose or treat any health problem or
disease. See your health professional for specific medical advice and assistance in
purchasing any product found on AmputeeSupplies.com. Neither AmputeeSupplies.com
or any of its affiliates, nor any contributors shall have any liability for the content or
any errors or omissions in the information provided by this website.
Terms & Policies
For all prices and products, we reserve the right to make adjustments due to errors,
changing market conditions,product discontinuation or typographical errors in
advertisements. AmputeeSupplies.com is not responsible for manufacturer price
changes, which may occur at any time without notice. The product images on this web
site may not exactly reflect the product you receive. Design revisions and color
variations may exist.
Please keep all packing material and documentation in the event that your equipment
has to be serviced or returned.
Before returning any product, you must obtain a Return Merchandise Authorization
(RMA) number. NO returns, of any type, will be accepted without an RMA number.
Please have the following information on hand when requesting for an RMA number:
customer name, invoice number, serial number and the nature of the problem. To
obtain an RMA number and return instructions, please contact our Returns Department.
If you received a faulty item and need to exchange it for the same item, complete the
RMA Number Request Online Form to request an RMA number to initiate the
replacement process. Please describe in detail what you consider defective in the
"Comments" field. We'll pay the return shipping costs if the return is a result of our
error and/or the item is defective.
If your order arrives visibly damaged please refuse the shipment. This will allow our
Team to file a claim easily with the carrier and simultaneously facilitate your
replacement.
Upon acceptance of the shipment from our warehouse, the shipping carrier assumes the
responsibility for safe delivery. If you receive a shipment with damaged items
(including concealed damage) please follow these steps:
1. Do Not return the damaged goods to us without first obtaining an RMA number and
having the packages inspected by the shipper or its agent.
2. Retain all shipping cartons and packing materials for inspection by the carrier.
3. If received via UPS or FedEx: complete the RMA Number Request Online Form within
24 hours of receiving the shipment to start a claim with the shipper. An inspection may
be necessary to complete the claim.
4. In cases of concealed damage, pictures showing the damage upon arrival could be of
great help in getting reimbursed from the shipping carrier.
If you received the wrong item or an item you didn't order, please complete the RMA
Number Request Online Form below to initiate a return.
If you're missing an item, check the packing slip that was included with your shipment.
In order to fill your order quickly with items already in stock at different warehouses,
we may have split your order into multiple shipments, which we would indicate on the
packing slip.
If this is the case, you will not be charged any additional shipping costs beyond those
you originally authorized.
You may return most new, unopened and non-defective items sold by AmputeeSupplies.
com within 30 days of delivery for a full refund less initial shipping charges. Be sure to
visit our Product Specific Policies page for more information on returns for the various
product lines (such as Skin Care, Below Knee Sleeves, Prosthetic Socks, Prosthetic
Shrinkers, etc.). Please also read the list below of Non-Returnable Items.
If an item was sold as a set, individual elements of that set cannot be returned for a
refund. (Please return the entire set if you are requesting an eligible refund or
replacement.)
All supplies must be in original factory carton or plastic bag (non-torn), including all
packaging materials, inserts and manuals, warranty cards (not filled-out) and all
accessories. Please do not tape or write anything on the item or the original
manufacturer's carton. In some cases, we may charge you for the replacement of
damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the
right to refuse any such returns.
If you paid for the purchase with a credit card or PayPal your account will be credited
back the amount of the purchase, less initial shipping charges and any applicable
restocking fees, once the product has been received and is in compliance with our
General Returns Policy and Terms of Use.
Please note: Credit for returned items will be issued to the purchaser's original
payment method. Those returns authorized by AmputeeSupplies.com may be subject to
a partial payment (restocking fee), and must be completed within 30 days of delivery.
Orders received after 30 days of delivery may be refunded as store credit for future
purchases and will be subject to restocking fees.
AmputeeSupplies.com does not accept returns of the following supply:
 | Opened Skin Care and Skin Repair products such as, but not limited to Lotions, | |
| Balms, Antiperspirants, etc. | ||
| Opened Prosthetic Shrinkers | |
| Any Skin Care and Skin Repair product more than 60 days after delivery | |
| Any product regardless of unopened, more than 90 days after delivery | |
| Any product missing the serial number or UPC | |
| Gift cards |
The following conditions and exceptions apply, as do those listed on the Product
Restocking Fees:
| Any opened item in resalable and original condition within 30 days of delivery: | |
| 15% of item's price. | ||
| Any opened item in resalable and original condition that is returned more than 30 | |
| days after delivery: 40% of item's price. | ||
| Any item that has obvious signs of use: 60% of items price | |
| Any items that have been opened and are NOT in their respective original factory | |
| carton or plastic bag: up to 60% of item's price. | ||
| Any item that is not in its original condition, is damaged, worn, missing parts or | |
| partially used for reasons not due to our error: up to 80% of items price. |
| Terms of Use |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| Customer Service |
Copyright 2006-2010 Amputee Supplies, Inc. and its licensors. products and company names herein may be the trademarks of their respective owners. All rights reserved. The contents of this site are not intended to diagnose or treat any health problem or disease. See your health professional for specific medical advice and assistance in purchasing any product found on this site. Neither AmputeeSupplies.com or any of its affiliates, nor any contributors shall have any liability for the content or any errors or omissions in the information provided by this website. For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. AmputeeSupplies.com is not responsible for manufacturer price changes, which may occur at any time without notice. The product images on this web site may not exactly reflect the product you receive. Design revisions and color variations may exist.
