Ordering Information
I'm outside of the United States. Can I still order through the AmputeeSupplies.com?
Do you have a Print Catalog?
Are there any Taxes I will have to pay?
What is your exchange or returns policy?
Why is there an added cost for certain product options, sizes and so on?
Shipping Information
How do I track my order status?
How much is shipping and handling?
Do you ship out of the United States?
When will my order ship?
How do I take advantage of FREE Saver Shipping?
Payment Information
What payment methods are available on the AmputeeSupplies.com?
Can I buy with a purchase order? Does AmputeeSupplies.com accept purchase orders?
Billing Information
Does AmputeeSupplies.com accept Medicare or insurance payments?
Returns Process
How do I return a product?
Is there a time limit on returns?
Help
I’m having trouble placing my order online. What can be going on?
Can I email my questions?
Do you sell used or refurbished equipment?
Can I donate my old prosthesis?
Ordering Information
Q. I'm outside of the United States. Can I still order through the AmputeeSupplies.com?
A. No. Ordering through the AmputeeSupplies.com at this time is limited to U.S. Customers.
Q. Do you have a Print Catalog?
A. The Amputee Supplies Team is constantly updating and adding products to our store resulting in a long delay
before an accurate print catalog will be available.
Q. Are there any Taxes I will have to pay?
A. AmputeeSupplies.com will collect all state sales taxes as applicable for the State of California only. All orders
from outside of California are not taxed by our systems.
Q. What is your exchange policy?
A. Because we want you to be 100% satisfied, you can return purchase(s) made at AmputeeSupplies.com up to
and including 30 days after the item was purchased. Click here to go to the online returns policy or warranty policy.
Q. Why is there an added cost for certain product options, sizes and so on?
A. This allows us to establish a more competitive price point for those customers that want a basic item or smaller
size. Manufacturers charge our company extra for larger sizes and specific options.
Shipping Information
Q. How do I track my order status?
A. An automated process occurs immediately after you place an order that emails a link to your order status page.
Tracking numbers and backorder details are emailed to the address provided, the day following shipment. If you
did not receive the status details to your email, please make sure that the email address provided is correct and
that you are not using a spam blocker service. If you are using a spam blocker service please add:
so that you may receive your invoice, tracking number
and order status.
Q. How much is shipping and handling?
A. Orders over $75 can ship FREE Saver Shipping (5-9 business days) otherwise all orders will ship for a flat fee of
$7.95. Please read our Shipping Policy.
Q. Do you ship out of the United States?
A. AmputeeSupplies.com currently ships only within the United States at this time. Please read our Shipping Policy.
Q. When will my order ship?
A. Provided we have no problems processing payment and your shipping address is valid, all orders placed before
2:00 p.m. Pacific Standard Time (Subject to Stock and Availability) should ship the same day, and all orders placed
after 2:00 p.m. Pacific Standard Time ship the next business day.
Q. How do I take advantage of FREE Saver Shipping?
A. 1. Place at least $75 of AmputeeSupplies.com products in your Shopping Cart.
2. Proceed to checkout.
3. Ship your items to a valid US address.
4. Select FREE Saver Shipping as your shipping speed. Once your items ship, your order will be delivered within
5-9 business days.
5. Place your order, and enjoy the free shipping!
Payment Information
Q. What payment methods are available through the AmputeeSupplies.com Web Site?
A. Our system supports payment by credit card and PayPal. Customers may submit payment via MasterCard, Visa,
and Discover credit cards and PayPal.
Q. Can I buy with a purchase order? Does AmputeeSupplies.com accept purchase orders?
A. No. We do not accept any purchase orders. We only accept payment via credit card and PayPal.
Billing Information
Q. Does AmputeeSupplies.com accept Medicare or insurance payments?
A. No. At this time AmputeeSupplies.com does not accept any 3rd party billing methods. Our customers must pay
via credit card or PayPal for their products. Customers may then submit their invoice as proof of payment for their
goods to their respective insurance provider. AmputeeSupplies.com makes no guarantees that the items you
purchase are subject to reimbursement.
Returns
Q. How do I return a product?
A. Before returning anything, you must first obtain a Returned Merchandise Authorization (RMA) number. An RMA
number can be obtained by contacting Customer Service Representatives.
Q. Is there a time limit on returns?
A. All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable
condition, and must include original packing material, manuals, blank warranty cards and other accessories
provided by the manufacturer.
Help
Q. I’m having trouble placing my order online. What can be going on?
A. To shop AmputeeSupplies.com you must enable JavaScript in your browser. Please click here and follow the
simple instructions based on your browser type and version.
Q. Can I email my questions?
A. Yes! For product information and sales-related questions, send your message to service@amputeesupplies.com.
Q. Do you sell used or refurbished equipment?
A. No we do not stock or sell any used or refurbished equipment. Every piece of equipment/product we sell is brand
new with the original manufacturers warranty information. All returns are either sold as opened boxes or are
donated to area health care facilities or charitable organizations.
Q. Can I donate my old prosthesis?
A. Please visit our donation listing.
I'm outside of the United States. Can I still order through the AmputeeSupplies.com?
Do you have a Print Catalog?
Are there any Taxes I will have to pay?
What is your exchange or returns policy?
Why is there an added cost for certain product options, sizes and so on?
Shipping Information
How do I track my order status?
How much is shipping and handling?
Do you ship out of the United States?
When will my order ship?
How do I take advantage of FREE Saver Shipping?
Payment Information
What payment methods are available on the AmputeeSupplies.com?
Can I buy with a purchase order? Does AmputeeSupplies.com accept purchase orders?
Billing Information
Does AmputeeSupplies.com accept Medicare or insurance payments?
Returns Process
How do I return a product?
Is there a time limit on returns?
Help
I’m having trouble placing my order online. What can be going on?
Can I email my questions?
Do you sell used or refurbished equipment?
Can I donate my old prosthesis?
Ordering Information
Q. I'm outside of the United States. Can I still order through the AmputeeSupplies.com?
A. No. Ordering through the AmputeeSupplies.com at this time is limited to U.S. Customers.
Q. Do you have a Print Catalog?
A. The Amputee Supplies Team is constantly updating and adding products to our store resulting in a long delay
before an accurate print catalog will be available.
Q. Are there any Taxes I will have to pay?
A. AmputeeSupplies.com will collect all state sales taxes as applicable for the State of California only. All orders
from outside of California are not taxed by our systems.
Q. What is your exchange policy?
A. Because we want you to be 100% satisfied, you can return purchase(s) made at AmputeeSupplies.com up to
and including 30 days after the item was purchased. Click here to go to the online returns policy or warranty policy.
Q. Why is there an added cost for certain product options, sizes and so on?
A. This allows us to establish a more competitive price point for those customers that want a basic item or smaller
size. Manufacturers charge our company extra for larger sizes and specific options.
Shipping Information
Q. How do I track my order status?
A. An automated process occurs immediately after you place an order that emails a link to your order status page.
Tracking numbers and backorder details are emailed to the address provided, the day following shipment. If you
did not receive the status details to your email, please make sure that the email address provided is correct and
that you are not using a spam blocker service. If you are using a spam blocker service please add:
so that you may receive your invoice, tracking number
and order status.
Q. How much is shipping and handling?
A. Orders over $75 can ship FREE Saver Shipping (5-9 business days) otherwise all orders will ship for a flat fee of
$7.95. Please read our Shipping Policy.
Q. Do you ship out of the United States?
A. AmputeeSupplies.com currently ships only within the United States at this time. Please read our Shipping Policy.
Q. When will my order ship?
A. Provided we have no problems processing payment and your shipping address is valid, all orders placed before
2:00 p.m. Pacific Standard Time (Subject to Stock and Availability) should ship the same day, and all orders placed
after 2:00 p.m. Pacific Standard Time ship the next business day.
Q. How do I take advantage of FREE Saver Shipping?
A. 1. Place at least $75 of AmputeeSupplies.com products in your Shopping Cart.
2. Proceed to checkout.
3. Ship your items to a valid US address.
4. Select FREE Saver Shipping as your shipping speed. Once your items ship, your order will be delivered within
5-9 business days.
5. Place your order, and enjoy the free shipping!
Payment Information
Q. What payment methods are available through the AmputeeSupplies.com Web Site?
A. Our system supports payment by credit card and PayPal. Customers may submit payment via MasterCard, Visa,
and Discover credit cards and PayPal.
Q. Can I buy with a purchase order? Does AmputeeSupplies.com accept purchase orders?
A. No. We do not accept any purchase orders. We only accept payment via credit card and PayPal.
Billing Information
Q. Does AmputeeSupplies.com accept Medicare or insurance payments?
A. No. At this time AmputeeSupplies.com does not accept any 3rd party billing methods. Our customers must pay
via credit card or PayPal for their products. Customers may then submit their invoice as proof of payment for their
goods to their respective insurance provider. AmputeeSupplies.com makes no guarantees that the items you
purchase are subject to reimbursement.
Returns
Q. How do I return a product?
A. Before returning anything, you must first obtain a Returned Merchandise Authorization (RMA) number. An RMA
number can be obtained by contacting Customer Service Representatives.
Q. Is there a time limit on returns?
A. All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable
condition, and must include original packing material, manuals, blank warranty cards and other accessories
provided by the manufacturer.
Help
Q. I’m having trouble placing my order online. What can be going on?
A. To shop AmputeeSupplies.com you must enable JavaScript in your browser. Please click here and follow the
simple instructions based on your browser type and version.
Q. Can I email my questions?
A. Yes! For product information and sales-related questions, send your message to service@amputeesupplies.com.
Q. Do you sell used or refurbished equipment?
A. No we do not stock or sell any used or refurbished equipment. Every piece of equipment/product we sell is brand
new with the original manufacturers warranty information. All returns are either sold as opened boxes or are
donated to area health care facilities or charitable organizations.
Q. Can I donate my old prosthesis?
A. Please visit our donation listing.
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| Frequently Asked Questions |
Copyright 2006-2010 Amputee Supplies, Inc. and its licensors. products and company names herein may be the trademarks of their respective owners. All rights reserved. The contents of this site are not intended to diagnose or treat any health problem or disease. See your health professional for specific medical advice and assistance in purchasing any product found on this site. Neither AmputeeSupplies.com or any of its affiliates, nor any contributors shall have any liability for the content or any errors or omissions in the information provided by this website. For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. AmputeeSupplies.com is not responsible for manufacturer price changes, which may occur at any time without notice. The product images on this web site may not exactly reflect the product you receive. Design revisions and color variations may exist.
